Due to the nature of our products, returns and exchanges are limited.

• Earrings are non-returnable and non-exchangeable for hygiene reasons
• Gold-plated jewellery is non-returnable
• We do not accept returns or exchanges for change of mind

If there is an issue with your order, please contact us within 3 calendar days of delivery with clear photos so we can review the matter.

Where a return or exchange is approved:

• Customers are responsible for return postage costs
• For exchanges, customers are responsible for both return and re-delivery costs

Each returned item cannot be resold and must be responsibly disposed of. As a small business, we kindly ask customers to consider their purchase carefully before ordering.

This policy does not affect your statutory rights under UK consumer law.